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Providers of 100% Web-based Solutions to the Public & Corporate Sector

Timebase Case Management Suite & Local Government Shared Service Applications

With the recent introduction of National Indicator 14 (NI 14) it has been recognised that uneccessary contact with your customers should be avoided by the use of more efficient service delivery tools.


The Products

Timebase Time Recording

For more effective management of resources and identification of costs, 100% web based Timebase has specialised for over 20 years in local government requirements. Now at under £50 per user for corporate wide implementations it will cost effectively allow you to manage your resources better, reduce risk whilst looking for savings and justify revenue.


Timebase Section 106 Management
Track the progress and review status of the S106 creation through all stages, departments, county, boroughs and districts from initial enquiry to setting final heads of terms.


Timebase Case Management
The complete case and matter management system for local authority legal departments combining time recording and workflow management with document and contact management.


Timebase Court Bundling
Save time and use your legal staff resources more effectively with our 100% Web-based Court Bundling, managing all your documents electronically, with automatic re-pagination, re-indexing & re-sectioning of your bundles. 



Timebase Document Bundling

Save time, archival retrieval costs and staff resources where there is a requirement to consolidate a large number of documents into one electronic or printed, indexed PDF. 


Timebase Committee Minutes Management
Providing a 100% web based shared service application for the management, administration and distribution of committee minutes complying with all aspects of the Local Government Act 2000.


Timebase Statutory Complaints Management

Reduce response times, enable your staff to handle the same or more complaints with fewer resources and reduce cost of service with our 100% web based shared service application for the management, administration and distribution of the statutory complaints process that must be adhered to by all staff within Adult & Children's Services, encompassing ACS and CYP.


Timebase Events & Membership Management
Timebase Events and Membership Management uses the underlying 100% Web-based Sage CRM to ensure swift and effective management of Memberships, Events, Payments, Marketing & Campaigns and even Work Placements.


c.Support Helpdesk & Customer Service
c.Support
® from GWI and Tricostar is a comprehensive IT helpdesk software and customer service application that allows support departments to coordinate, manage and track everyday support activities as well as more complex workflows that involves people or departments and interdependent tasks.

After 12 years it is being used in over 3,000 companies by a 1,000,000 + users globally. On a price functionality and cost of ownership basis it is the best value product on the market today.
Typical New System Pricing: Typical 10 User Technicians Licenses, with 100 End Users (excluding services) £5,000



Timebase & it's History

Timebase has been used to Time Record in the public sector for the past 20 years. It was the first product in the public sector to introduce real time, time recording and time recording for PDA’s. Today it is being used by over 50 local authorities for not only Time Recording, but also Case Management & Court Bundling. The products depth and rich functionality reflects 20 years experience of the public sector market.

Timebase is one of the most configurable products available today – available for professional services departments whether recording time against activities for individual files (e.g. legal services) or recording the same activities / tasks against multiple client departments or cost centres (e.g. finance or IT departments). The same applies to Court Bundling for legal departments & Court; the system can be used where other departments need to prepare Document Bundles of all types - the principle’s are the same.

Its server based granular security means each department can retain secure access to their data and reporting but consolidated data across the whole organisation can be extracted for corporate reporting.

Timebase Time Recording & Timebase Court Bundling will work stand alone, or as part of the Timebase Case Management package.

 

 




"It has been a pleasure working with Tricostar, they were extremely professional and committed to giving our team the best technical knowledge and support."
Jose Vargas, Regional IT Director at World Vision International
"Quite simply, c.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently."
Debenhams, using c.Support

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