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Tricostar was established in 1988 and is now a major developer and supplier of IT solutions for the public and corporate sectors. Privately owned, the organisation was originally established to develop and market Timebase, time recording software initially targeted at Local Authority legal departments.
In 2011 Tricostar’s strategic direction is to provide our full application suite at low cost in Microsoft SharePoint.
2010 saw the Timebase Suite grow to accomodate a whole range of different modules. One License and One Fee grants you access to the whole range of customer focused solutions* that Tricostar offer.
This product set was further enhanced by using Sage CRM to provide Section 106 Management, Case and Contact Management, Time Recording, Court & Document Bundling, Electronic Archiving, Contract Management, Freedom of Information Management, Committee Management and Statutory Complaints Management for handling for the Customer Rights Team which deals with Education and Social Services statutory complaints.
During 2007, utilising the underlying technology of Sage CRM, Timebase Case Management became the first corporate Shared Services system across 8 authorities in Suffolk. Suffolk Legal went on to win the The Cipfa, Shared Services Award 2007 and then The Legal Technology Awards 2008 for the ‘In House Legal Department Initiative of the Year Award’.
In 2003, Tricostar were appointed as a reseller and development partner for ACCPAC CRM. In 2004, ACCPAC was acquired by Sage, the accounts software giants, and was re branded Sage CRM. 2004 also saw Tricostar develop a real time, time recording component for Sage CRM, which was the birth of Timebase Case Management software – the next generation of Timebase.
1996 saw Tricostar start a relationship with GWI as a reseller of their industry-leading IT Help Desk suite called c.Support (now iSupport).
In 1988, Tricostar was established and developed its first Time Recording product ‘Timebase’, which (as a product) is still in existance today, albeit now utilising the latest advances in technology. Read more about Timebase Software.
In 1988 Tricostar also became Microsoft accredited and after many successful years with Timebase, the organisation became a Lotus Notes Premium Partner in 1993. Over the following years, Tricostar successfully implemented many Domino systems whilst developing various Lotus Notes applications including CRM and Committee Minutes for the public sector.
“The advantages of using [Timebase] for workflow are substantial ... our processes are always followed correctly. All the relevant documentation is presented, with information populated in all the right places... Fareeza Sheik, Epping Forest District Council
“It (Timebase) helps us to deliver best value for council tax payers money... we are streets ahead in being able to face an uncertain future with confidence.” Sally Longmate, Suffolk County Council
“Court Bundling has been a godsend. Without it, we couldn’t have coped with the workload and would have had to employ more fee earners” Julie Grant, Head of Legal Services, Stockton-on-Tees Council
“By opting for an externally hosted service, we saved 50,000 at start-up and have saved 10,000 to 15,000 every year since in on-going support” Nick Senior, Business Manager, London Borough of Ealing
“The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none.” Don Pitts, The Royal Borough of Kensington and Chelsea
“We wanted a web-enabled system that had a centralised database, was easy to control, easy to maintain ... and worked wherever the assembly member might be.” Brian Davidge, Head of ICT and Broadcasting, National Assembly for Wales
“We are pleased with the Court Bundling Trials and the support we have received ... We hope to realise significant savings in our consumables which will help us to sustain service levels and return better value for money” Forsyth Hill, Leeds City Council
“The solution (iSupport) has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.” Stuart McKay, Panasonic UK
“We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly.” Kari Jarnstrom, Uponor, Finland
“Quite simply, iSupport is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.” Dominic Nash, Debenhams