| Call Us | +44 (0)843 523 6543 |
| Support | +44 (0)208 292 2660 |
| info@tricostar.com |
About Us
Tricostar Service Philosophy
Tricostar staff in our CRM / Case Management group have over 50 + years of experience between them in working within this group as a part of Tricostar. These staff have an intimate knowledge of each of our clients setup and usage. We continually strive as an organisation to get things right first time and believe that we genuinely achieve this objective.
We aim to achieve the highest possible quality of service based on our experience and knowledge of our client’s business processes. Where we don’t know the client’s business we make it our business to find out and understand.
During our 23 years in business as an IT company we have always constantly aimed to improve and refine our own skills and processes to ensure that our service levels are constantly reinforced using the same technology as our clients to manage our business processes.
We understand that the success of an implementation requires significant investment in initial analysis of the client’s requirements, configuration and testing to the specification and comprehensive training. Our project methodology is Prince2 and ensures that we align own processes with the public sector approach.
Request A Demo:
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“The advantages of using [Timebase] for workflow are substantial ... our processes are always followed correctly. All the relevant documentation is presented, with information populated in all the right places... Fareeza Sheik, Epping Forest District Council
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“It (Timebase) helps us to deliver best value for council tax payers money... we are streets ahead in being able to face an uncertain future with confidence.” Sally Longmate, Suffolk County Council
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“Court Bundling has been a godsend. Without it, we couldn’t have coped with the workload and would have had to employ more fee earners” Julie Grant, Head of Legal Services, Stockton-on-Tees Council
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“By opting for an externally hosted service, we saved 50,000 at start-up and have saved 10,000 to 15,000 every year since in on-going support” Nick Senior, Business Manager, London Borough of Ealing
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“The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none.” Don Pitts, The Royal Borough of Kensington and Chelsea
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“We wanted a web-enabled system that had a centralised database, was easy to control, easy to maintain ... and worked wherever the assembly member might be.” Brian Davidge, Head of ICT and Broadcasting, National Assembly for Wales
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“We are pleased with the Court Bundling Trials and the support we have received ... We hope to realise significant savings in our consumables which will help us to sustain service levels and return better value for money” Forsyth Hill, Leeds City Council
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“The solution (iSupport) has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.” Stuart McKay, Panasonic UK
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“We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly.” Kari Jarnstrom, Uponor, Finland
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“Quite simply, iSupport is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.” Dominic Nash, Debenhams