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"The solution has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk." Panasonic UK, using c.Support "Moving from a paper-based office to one where our documents are being held electronically is a major cultural change for any organisation. Tricostar’s solution and on-going support has enabled us to make this transition both possible and relatively pain-free." Diabetes UK, using SilentOne |
Conwy, Denbighshire & Flintshire Councils Choose Timebase Real Time/Case Management18.04.08 Conyw,Denbigshire and Flintshire has opted for Timebase Real Time as part of a wider drive to increase the efficiency of their Legal Services Departments. The departments provide comprehensive in-house legal support to their Councils and therefore require a flexible tool capable of handling and recording time against a wide variety of cases. Timebase Realtime is the time recording module of Timebase Case Management which means that each department can move to full case management in a phased process requiring just additional training to utilise all the available case management facilities. Delyth Jones, of Conwy CBC, explained: “We examined a number of systems, and after a lot of consideration, Timebase Real Time /Case Management was selected. We needed a service which is highly flexible, yet easy to use and provided good continuity to our time recorders. We were also looking at a future requirement for case management and a system that could operate in a Shared Service environment. Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide”. Jeff Lawler at Tricostar explained: “We are delighted that all three Councils chose to move on to Timebase Real Time /Case Management as we have worked with them for many years".
Timebase Case Management is the only working “Shared Service” Corporate IT system for case management software that permits different local authority legal departments to access the same system securely and confidentially and yet at the same time choose to share not only common files but common documents, procedures and workflows. The cost savings are significant. Add on modules for Committee Minutes Management and Statutory Complaints Management are being launched in April 2008. Timebase Case Management was developed using the hugely successful Sage CRM product as a basis and has been developed from more than 15-years experience working with legal departments. Designed as a matter management tool, it combines time and work recording with document management and flexible workflow capabilities. As a 100% web based application, the service can be accessed anywhere with internet availability. It also integrates fully with Microsoft Outlook, GroupWise and Lotus Notes Calendaring & Mail. For more information on Timebase Case Management Click Here and for more information on Timebase Real Time Click Here, or contact James Lawler on 01992 442800. |
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| tel | +44 (0)1992 442800 |
| fax | +44 (0)1992 442810 |
| info@tricostar.com |
