tel+44 (0)1992 442800
fax+44 (0)1992 442810
email info@tricostar.com
Providers of 100% Web-based Solutions to the Public & Corporate Sector

"We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland
"Quite simply, c.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently."
Debenhams, using c.Support

c.Support for IBM Domino - Asset Tracking and Management

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

back to c.Support IT Helpdesk Software



Asset Tracking and Management

Record information about any type of asset. Featuring on-demand and scheduled inventory scanning, this robust component will give companies the control they need to manage their entire infrastructure.

> Capture company-specific asset information with custom fields.
>
Scan a computer (Microsoft® Windows 98 and above or any other WMI-compliant machine), collecting hardware, software, and service details automatically.
>
Set up an Inventory Scan Definition for scheduling and running scans automatically, and create asset records automatically based on systems included in a scan.
>
Record maintenance and warranty information and send an email when the expiration date is near.