c.Support for IBM Domino - Customer Self-Support

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

back to c.Support IT Helpdesk Software

Customer Self-Support

Enable customers to view FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.

You can set up multiple interfaces to target different customer groups. You can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.

"Quite simply, c.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently."
Debenhams, using c.Support

"We looked at a variety of systems, and after a lot of consideration, Timebase Case Management was selected. We needed a service which is highly flexible, yet easy to use and Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide."
Paula Swan, Support Services Officer at Doncaster Metropolitan Borough Council.

Free Downloads

Register your interest

• Case Management • Time Recording • Court Bundling • Committee Management • Complaints Management • Document Bundling • IT Help Desk • Sage CRM • S106 Management	• Print Page • Return to previous page
info@tricostar.com \| � Copyright Tricostar 2005	Sitemap
Search Engine Optimisation - SEO by Miromedia Tricostar \| 11 Limes Court \| Conduit Lane \| Hoddesdon \| Hertfordshire \| EN11 8EP \| UK