c.Support for IBM Domino - Customer Self-Support

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

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Customer Self-Support

Enable customers to view FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.

You can set up multiple interfaces to target different customer groups. You can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.

"I am proud to accept this award on behalf of all 140 members of our team. The award is national recognition for our achievements and a great way to reward everyones contributions and hard work."
Alison Donald, Project Director, Suffolk County Council RE: National Award for their Shared Service

"It has been a pleasure working with Tricostar, they were extremely professional and committed to giving our team the best technical knowledge and support."
Jose Vargas, Regional IT Director at World Vision International

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