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Stuart McKay, technical support manager for data products, Panasonic UK
"The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none and we look forward to upgrading to the latest version of this system early in 2007."
Don Pitts, Business Manager, Legal Services, The Royal Borough of Kensington and Chelsea

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c.Support for IBM Domino - Customer Self-Support

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

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Customer Self-Support

Enable customers to view FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.

You can set up multiple interfaces to target different customer groups. You can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.




 

 
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