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c.Support for IBM Domino - Knowledge Management

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

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Knowledge Management

Use c.Support's Knowledge functionality to enable customers and level 1 support staff to directly resolve more issues.

> Directly create knowledge entries that include a category set, issue description and resolution, cause, error messages, steps, URL, and attachments. You can also build a searchable knowledge base from closed incidents.
> Integrate with RightAnswers to access subscription-based knowledge content for common PC hardware, software, and network issues.
> Implement an approval process.
> Set up frequently asked questions for access by support representatives and customers.
> Gather feedback on knowledge entries regarding usefulness and accuracy.

 

 

 
"It has been a pleasure working with Tricostar, they were extremely professional and committed to giving our team the best technical knowledge and support."
Jose Vargas, Regional IT Director at World Vision International
"We have used Tricostar’s Timebase system for some time and we are very happy with the service and support offered by the company. We wanted to introduce a new system with wider functionality, and after looking at several other systems, we opted for Timebase Case Management because we felt it met our requirements. We were attracted by the ease of use and flexibility of the service, and we trust Tricostar to deliver this service to a high standard."
Alison Mitchell, Principal Solicitor and Assistant Head of Legal, at Epping Forest District Council.

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