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c.Support for IBM Domino - Workflow Management

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

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Workflow Management

Although service centers are similar at their core function, every organization has some level of uniqueness in its practice and methodologies. Workflow Management empowers a company to achieve an improved level of efficiency with better process control, greater accountability, advanced automation and streamlined customer service.

c.Support uses a robust workflow template function to allow users to track related issues and requests. These workflow templates often contain dependencies, or parent/child relationships. They can be as simple or complex as your needs dictate.

> Coordinate support activities that involve many steps, people, and departments.
> Prebuild and re-use templates to standardize repetitive projects.
> Create and use new workflows at any time.
> Implement dependent and parallel tasks to optimize the timing of each step and effort.

Here is an example of a complex workflow/related heirarchy template in c.Support.

 

"c.Support met our initial short deadline and support has been there when we needed them."
Dominic Nash, Debenhams UK, using c.Support
"The solution has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk."
Panasonic UK, using c.Support

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