c.Support for Windows - Asset Tracking and Management

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration

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Asset Tracking and Management

Record information about any type of asset. Featuring on-demand and scheduled inventory scanning, this robust component will give companies the control they need to manage their entire infrastructure.

> Capture company-specific asset information with custom fields.
> Scan a computer (Microsoft® Windows 98 and above or any other WMI-compliant machine), collecting hardware, software, and service details automatically.
> Set up an Inventory Scan Definition for scheduling and running scans automatically, and create asset records automatically based on systems included in a scan.
> Record maintenance and warranty information and send an email when the expiration date is near.

"We looked at a variety of systems, and after a lot of consideration, Timebase Case Management was selected. We needed a system that offers a high level of flexibility including remote working, yet is intuitive to use and is backed up by solid implementation and subsequent support, Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide. As it transpired this was well founded as contracts were signed at the end of November 2007 and by the end of March all 60 fee earners were working with Case Management on an externally hosted Tricostar server."
Nick Senior, Business Manager, London Borough of Ealing

"c.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk. c.Support is a very attractive package in terms of compatibility and cost."
Stuart McKay, technical support manager for data products, Panasonic UK

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