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c.Support for Windows - Customer Data Integration

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration

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Customer Data Integration

Integrate with Microsoft Active Directory®, Domino Directory, a MS SQL database, and/or Microsoft® CRM as a source for customer information and authentication. If integrating with Microsoft CRM, you can use the service contract module to manage your service delivery.

Use c.Support's Customer Profiles to store contact, login, and company information for customers, and associate a custom service level agreement if applicable. Enter comments for display when a customer is selected. Use custom fields for capturing specific types of information.

Set up relational company definitions for standardizing company names and capturing custom information.

Using c.Support for IBM Lotus Notes/Domino, access customer information in a Domino/Notes Name & Address Book, other Notes database, or a non-Notes ODBC-compliant database (SQL Server, Oracle, or Microsoft Access).


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