c.Support for Windows - Customer Self-Support

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration


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Customer Self-Support

Enable customers to view FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.

You can set up multiple interfaces to target different customer groups. You can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.