tel+44 (0)1992 442800
fax+44 (0)1992 442810
email info@tricostar.com
Providers of 100% Web-based Solutions to the Public & Corporate Sector
"I am proud to accept this award on behalf of all 140 members of our team. The award is national recognition for our achievements and a great way to reward everyones contributions and hard work."
Alison Donald, Project Director, Suffolk County Council RE: National Award for their Shared Service
"We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland

Free Downloads

c.Support for Windows - Customer Self-Support

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration


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Customer Self-Support

Enable customers to view FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.

You can set up multiple interfaces to target different customer groups. You can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.



 

 
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