"The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none and we look forward to upgrading to the latest version of this system early in 2007."
Don Pitts, Business Manager, Legal Services, The Royal Borough of Kensington and Chelsea

"We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland

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c.Support for Windows - Knowledge Management

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration

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Knowledge Management

Use c.Support's Knowledge functionality to enable customers and level 1 support staff to directly resolve more issues.

> Directly create knowledge entries that include a category set, issue description and resolution, cause, error messages, steps, URL, and attachments. You can also build a searchable knowledge base from closed incidents.
> Integrate with RightAnswers to access subscription-based knowledge content for common PC hardware, software, and network issues.
> Implement an approval process.
> Set up frequently asked questions for access by support representatives and customers.
> Gather feedback on knowledge entries regarding usefulness and accuracy.

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