tel+44 (0)1992 442800
fax+44 (0)1992 442810
email info@tricostar.com
Providers of 100% Web-based Solutions to the Public & Corporate Sector
"c.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk. c.Support is a very attractive package in terms of compatibility and cost."
Stuart McKay, technical support manager for data products, Panasonic UK
"The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none and we look forward to upgrading to the latest version of this system early in 2007."
Don Pitts, Business Manager, Legal Services, The Royal Borough of Kensington and Chelsea

Free Downloads

c.Support for Windows - Workflow Management

Incident Management
Problem Management (Additional Module)
Change Management (Additional Module)
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration


back to c.Support IT Helpdesk Software

Workflow Management

Although service centers are similar at their core function, every organization has some level of uniqueness in its practice and methodologies. Workflow Management empowers a company to achieve an improved level of efficiency with better process control, greater accountability, advanced automation and streamlined customer service.

c.Support uses a robust workflow template function to allow users to track related issues and requests. These workflow templates often contain dependencies, or parent/child relationships. They can be as simple or complex as your needs dictate.

> Coordinate support activities that involve many steps, people, and departments.
> Prebuild and re-use templates to standardize repetitive projects.
> Create and use new workflows at any time.
> Implement dependent and parallel tasks to optimize the timing of each step and effort.

Here is an example of a complex workflow/related heirarchy template in c.Support.

 


Return to previous page
Print Page