tel+44 (0)1992 442800
fax+44 (0)1992 442810
email info@tricostar.com
Providers of 100% Web-based Solutions to the Public & Corporate Sector

IT Help Desk & Customer Service Software with c.Support

c.Support on Microsoft.Net

ITIL, MOF & SOX (Sarbanes Oxley) Compliant

c.Support on Lotus Domino

c.Support 7.0 Incident Management Edition

- Incident Management
- Service Level Management
- Workflow Management
- Change Requests with    Automated Approvals
- Asset Tracking and Management
- Knowledge Management
- Customer Self-Support
- Ad Hoc Reporting via SQL  Reporting Services
- Customer Data Integration 

c.Support 7.0 Service Desk Edition

 

All the features of the incident managment edition PLUS:

 

- Problem Management

- Change Management

 

 

c.Support 2008


GWI Software has been the leading helpdesk software provider to companies investing in IBM Lotus Notes/Domino services since the early 90's.

Evalute c.Support

We offer online evaluation access to c.Support.net & a 14 day download evaluation following an online web demonstration.

Contact Tricostar to find out how

IT Help Desk & Customer Service Software with c.Support - explained


c.Support® from GWI and Tricostar is a comprehensive IT help desk software and customer service application that allows support departments to coordinate, manage and track everyday support activities as well as more complex workflows that involves people or departments and interdependent tasks.

After 12 years it is being used in over 3,000 companies by a 1,000,000 + users globally. On a price functionality and cost of ownership basis it is the best value product on the market today.

Technologies Leveraged: SQL Reporting Services, Active Directory, WMI, .NET, SQL, Domino/Notes, and more.

Implementation Guarantee: Three business day "Up 'n Running" guarantee or the cost is on us (c.Support.Net IM edition only).

Robust Feature Set: Manage your Incidents, Service Levels, Change, Workflows, Assets, Knowledge, and more.

For more information on our IT Help Desk Software and Customer Service Software solutions please call us on 01992 442800 or complete our online enquiry form

Tricostar In The Press:
Major International Bank and Tricostar Slash Implementation Costs, Achieve a Major System Migration and a New System Installation, with a Neutral Carbon Footprint
The objective was to deliver the total implementation from product presentation to order to contract to installation to implementation and training without the need of face to face meetings between
either organisations - saving significant costs!...

Prices Start From

Typical 5 User Technicians Licenses, with Unlimited End Users (excluding services)

£3,350 for Microsoft.Net Product

£3,750 for Lotus Domino Product

Testimonials

"c.Support met our initial short deadline and support has been there when we needed them."
Dominic Nash, Debenhams

c.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.” c.Support is a very attractive package in terms of compatibility and cost."
Stuart McKay, technical support manager for data products, Panasonic UK

c.Support has been so successful in increasing the efficiency of our support requests handling  that we are using it more and more each week,”
Nick Pearce, ICT Support, Gloucestershire City Council.

"We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland

"Quite simply, c.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently."
Debenhams, using c.Support
"It has been a pleasure working with Tricostar, they were extremely professional and committed to giving our team the best technical knowledge and support."
Jose Vargas, Regional IT Director at World Vision International

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