Technologies Leveraged: SQL Reporting Services, Active Directory, WMI, .NET, SQL, Domino/Notes, and more.
Implementation Guarantee: Three business day "Up 'n Running" guarantee or the cost is on us (core helpdesk software only).
Robust Feature Set: Manage your Incidents, Service Levels, Change, Workflows, Assets, Knowledge, and more.
Prices Start From
Typical 10 User Technicians Licenses, with 100 End Users (excluding services) £6,000
c.Support on Microsoft.Net
CURRENT VERSION: c.Support v7.0
ITIL, MOF & SOX (Sarbanes Oxley) Compliant
The first helpdesk software solution built entirely on Microsoft .NET technology!
GWI Software continues to leverage its Gold Certified Partner status with Microsoft to deliver a solution that takes advantage of Microsoft technologies like the .NET architecture, SQL 2005, SQL Server Reporting Services, Active Directory, WMI, and more. Your company has already invested in these IT services, so why not optimize your service desk with a solution that capitalizes on them too? The c.Support feature set is ever evolving to meet the changing needs of our customers, as well as leading process standards like ITIL, MOF & SOX (Sarbanes Oxley), and currently offers the following functionality and more.
There are now 2 options available within version 7.0:
c.Support 7.0 : Service Desk Edition
ITIL, MOF, SOX (Sarbanes Oxley) Compliant
Developed for organizations with IT service management directives requiring their processes to work along standards such as ITIL, MOF, SOX (Sarbanes Oxley) etc., c.Support 7.0 Service Desk Edition is the tool for you. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience in mind.
The Service Desk Edition contains all items under the Incident Management Edition PLUS:
Problem Management (Additional Module)
Change Management (Additional Module)
c.Support 7.0 : Incident Management Edition
Developed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management, c.Support 7.0 Incident Management Edition is the tool for you. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.
Incident Management
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration
c.Support on Lotus Domino
CURRENT VERSION: c.Support 2007
The leading helpdesk software solution for the Lotus Domino platform.
GWI Software has been the leading helpdesk software provider to companies invested in IBM Lotus Notes/Domino services since the early 90's. Their feature-rich solution leverages the Notes Name and Address Book, Notes' security and authentication capabilities, Notes' powerful searching abilities, and more. The c.Support feature set is ever evolving to meet the needs presented to us by our customers and currently offers the following with no additional costs.
Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration
Evaluate c.Support
We offer online evaluation access to c.Support.net & and a 14 day Download evaluation following an online web demonstration.
Contact Tricostar to find out how
Testimonials
"c.Support met our initial short deadline and support has been there when we needed them."
Dominic Nash, Debenhams
“c.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.” c.Support is a very attractive package in terms of compatibility and cost."
Stuart McKay, technical support manager for data products, Panasonic UK
“c.Support has been so successful in increasing the efficiency of our support requests handling that we are using it more and more each week,”
Nick Pearce, ICT Support, Gloucestershire City Council.
"We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland
