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Providers of 100% Web-based Solutions to the Public & Corporate Sector

c.Support on Lotus Domino

c.Support on Lotus Domino
CURRENT VERSION: c.Support 2008

The leading helpdesk software solution for the Lotus Domino platform.

GWI Software has been the leading helpdesk software provider to companies invested in IBM Lotus Notes/Domino services since the early 90's. Their feature-rich solution leverages the Notes Name and Address Book, Notes' security and authentication capabilities, Notes' powerful searching abilities, and more. The c.Support feature set is ever evolving to meet the needs presented to us by our customers and currently offers the following with no additional costs.

c.Support on Lotus Domino

Features:

Incident Management
Service Level Management
Workflow Management
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Customer Data Integration

Prices Start From

Typical 5 User Technicians Lincenses, with Unlimited End Users (excluding services) £3,750

Evaluate c.Support

We offer online evaluation access to c.Support.net & a 14 day Download evaluation following an online web demonstration.

Contact Tricostar to find out how


c.Support IT Help Desk & Customer Service Software explained


c.Support® from GWI and Tricostar is a comprehensive IT help desk software and customer service application that allows support departments to coordinate, manage and track everyday support activities as well as more complex workflows that involves people or departments and interdependent tasks.

After 12 years it is being used in over 3,000 companies by a 1,000,000 + users globally. On a price functionality and cost of ownership basis it is the best value product on the market today.

Technologies Leveraged: SQL Reporting Services, Active Directory, WMI, .NET, SQL, Domino/Notes, and more.

Implementation Guarantee: Three business day "Up 'n Running" guarantee or the cost is on us (c.Support.Net IM edition only).

Robust Feature Set: Manage your Incidents, Service Levels, Change, Workflows, Assets, Knowledge, and more.

For more information on our IT Help Desk Software and Customer Service Software solutions please call us on 01992 442800 or complete our online enquiry form

 
"The solution has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk."
Panasonic UK, using c.Support
"Moving from a paper-based office to one where our documents are being held electronically is a major cultural change for any organisation. Tricostar’s solution and on-going support has enabled us to make this transition both possible and pain-free."
Diabetes UK, using SilentOne

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