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c.Support on Microsoft.Net

c.Support on Microsoft.Net
CURRENT VERSION: c.Support v7.0
ITIL, MOF & SOX (Sarbanes Oxley) Compliant


The first helpdesk software solution built entirely on Microsoft .NET technology!

GWI Software continues to leverage its Gold Certified Partner status with Microsoft to deliver a solution that takes advantage of Microsoft technologies like the .NET architecture, SQL 2005, SQL Server Reporting Services, Active Directory, WMI, and more. Your company has already invested in these IT services, so why not optimize your service desk with a solution that capitalizes on them too? The c.Support feature set is ever evolving to meet the changing needs of our customers, as well as leading process standards like ITIL, MOF & SOX (Sarbanes Oxley), and currently offers the following functionality and more.

There are now 2 options available within version 7.0:

c.Support 7.0

Incident Management Edition

c.Support 7.0

Service Desk Edition

Developed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management, c.Support 7.0 Incident Management Edition is the tool for you. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.

Incident Management
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration 

Developed for organizations with IT service management directives requiring their processes to work along standards such as ITIL, MOF, SOX (Sarbanes Oxley) etc., c.Support 7.0 Service Desk Edition is the tool for you. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience in mind.

The Service Desk Edition contains all items under the Incident Management Edition PLUS:

Problem Management (Additional Module)
Change Management (Additional Module)

Prices Start From

Typical 10 User Technicians Licenses, with 100 End Users (excluding services) £4,500

Evaluate c.Support

We offer online evaluation access to c.Support.net & a 14 day download evaluation following an online web demonstration.

Contact Tricostar to find our how

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How to slash implementation costs and speed up implementation time for all our web based products


c.Support IT Help Desk & Customer Service Software explained


c.Support® from GWI and Tricostar is a comprehensive IT help desk software and customer service application that allows support departments to coordinate, manage and track everyday support activities as well as more complex workflows that involves people or departments and interdependent tasks.

After 12 years it is being used in over 3,000 companies by a 1,000,000 + users globally. On a price functionality and cost of ownership basis it is the best value product on the market today.

Technologies Leveraged: SQL Reporting Services, Active Directory, WMI, .NET, SQL, Domino/Notes, and more.

Implementation Guarantee: Three business day "Up 'n Running" guarantee or the cost is on us (c.Support.Net IM edition only).

Robust Feature Set: Manage your Incidents, Service Levels, Change, Workflows, Assets, Knowledge, and more.

For more information on our IT Help Desk Software and Customer Service Software solutions please call us on 01992 442800 or complete our online enquiry form

 
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