tel+44 (0)1992 442800
fax+44 (0)1992 442810
email info@tricostar.com
Providers of 100% Web-based Solutions to the Public & Corporate Sector

Tricostar Case Study
Debenhams


The client
The human resources department of Debenhams, the nationwide department store.

The challenge
Dominic Nash of the HR team says: “We needed an internal service centre to handle all our human resources requirements – everything from registering new starters, to sorting out training courses or pay rises.”

The solution
c.Support – a strategic helpdesk application that keeps users and systems productive by enabling them to answer calls, resolve issues, anticipate events and prevent problems.

The key outcomes

Flexibility
“We needed a system that we could tailor to suit our specific requirements and the wide variety of information we need to manage. c.Support has done this for us.”

Support
“Tricostar have been extremely supportive and quick to respond. They met our initial short deadline and are always there for support if we need them.”

Monitoring and Feedback
“It allows us to monitor trends and issues which in turn means we can respond quickly and provide any relevant feedback to departments within the company.”

Ease of Use
“One of the biggest advantages to us is that it is incredibly easy to use. We have been able to train a large number of people and the simplicity means users can get to grips with it very quickly.”

The final word
“Quite simply, c.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.”

 
"I am proud to accept this award on behalf of all 140 members of our team. The award is national recognition for our achievements and a great way to reward everyones contributions and hard work."
Alison Donald, Project Director, Suffolk County Council RE: National Award for their Shared Service
"c.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk. c.Support is a very attractive package in terms of compatibility and cost."
Stuart McKay, technical support manager for data products, Panasonic UK

Free Downloads

Register your interest

Name
Email
Tricostar | 11 Limes Court | Conduit Lane | Hoddesdon | Hertfordshire | EN11 8EP | UK