Tricostar Case Study
Diabetes UK

The client
The head office and regional offices of Diabetes UK, a national registered charity with more than 200 employees.

The challenge
Patrick Stewart from Diabetes UK explained: “We were using a shared system to share information but the efficiency of the operation was being hampered because the same document would be saved in various locations around the system, users were unsure if they were accessing the most up-to-date information which led to problems disseminating information to everyone who needed it.”

The solution
SilentOne – a browser-based document and file management system. Designed to meet the needs of large organisation with complex and multi-site data management needs. It provides secure access to all documents from any location with internet access allowing users to easily share and manage information.

The key outcomes

Organisation
Authorised users can be sure they are viewing the latest version of any document – eliminating confusion and aiding effective decision making.

Flexibility
Users can select how they wish to view and access the system and the fully customisable layout has been personalised to reflect Diabetes UK’s own corporate identity.

Simplification/streamlining
The system eliminates the need to send attachments by pointing emails in the direction of any document – thus reducing ‘information overload’ for users. URL links can also be placed in any document so they can be viewed easily.

Support
“Tricostar continue to provide on-going support. Without their knowledge and expertise, the transition to a completely electronic document management system would have been very difficult.”

The final word
"Moving from a paper-based office to one where our documents are being held electronically is a major cultural change for any organisation. Tricostar’s solution and on-going support has enabled us to make this transition both possible and relatively pain-free."