| tel | +44 (0)208 292 2660 |
| fax | +44 (0)208 350 1351 |
| info@tricostar.com |
Tricostar are the EMEA partner of iSupport Software (previously named 'GWI Software'), providing IT helpdesk software & customer service software solutions. iSupport® (formerly c.Support), is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.
iSupport® is a flexible IT helpdesk software & customer service software solution that empowers your service organisation to deliver world class customer care. Whether you're looking for a departmental help desk solution or an enterprise class service desk solution, you'll find our web-based help desk software robust and adaptable enough to fulfil your requirements.
iSupport® has 2 editions:
Service Desk Edition
Incident Management Edition
Incident Management Edition v 10.0 | Service Desk Edition v 10.0 | |
Incident Management | √ | √ |
Asset Management | √ | √ |
Software License Tracking | √ | √ |
Configurable Desktop | √ | √ |
Service Level Agreements | √ | √ |
Workflows & Approvals | √ | √ |
Knowledge Management | √ | √ |
Surveys | √ | √ |
End User Desktop | √ | √ |
Reporting | √ | √ |
Alerts | √ | √ |
Service Contracts | √ | √ |
Mobile Desktop | √ | √ |
Integration with Bomgar Remote Support Software | √ | √ |
Integrtation with Microsoft Office Outlook Calendar | √ | √ |
Purchasing and Billing |
| √ |
Change Management |
| √ |
Problem Management |
| √ |
Configuration Management (CMBD) |
| √ |
Service Catalog |
| √ |
Application Program Interface (API) | √ |
For more details on these features please follow the links below:
Service Desk Edition -
http://www.isupport.com/Service-Desk-Software
Incident Management Edition -
http://www.isupport.com/Help-Desk-Software
Bomgar Remote Support Intergration -
http://www.isupport.com/products/bomgar-integration
Bomgar, the worldwide secure, appliance-based remote support leader, enables secure access and management for virtually any remote system. Bomgar is privately held and headquartered in Ridgeland, Miss.
Prices for iSupport IT helpdesk software & customer service start from £3000 for a 5 technician user plus unlimited ‘end-user' iSupport Help Desk license.
Contact Tricostar to request an on-line demo of our IT helpdesk software & customer service software followed by a free 14 day evaluation of iSupport.