iSupport® IT Helpdesk & Customer Service

Fully ITIL Compliant  IT Helpdesk Software and Customer Service Software

Tricostar are the EMEA partner of iSupport Software (previously named 'GWI Software'), providing IT helpdesk software & customer service software solutions. iSupport® (formerly c.Support), is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.

iSupport® is a flexible IT helpdesk software & customer service software solution that empowers your service organisation to deliver world class customer care. Whether you're looking for a departmental help desk solution or an enterprise class service desk solution, you'll find our web-based help desk software robust and adaptable enough to fulfil your requirements.

iSupport® has 2 editions:

Service Desk Edition
Incident Management Edition

Key Features

Incident Management Edition v 10.0

Service Desk Edition v 10.0  

 

 Incident Management

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 Asset Management

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 Software License Tracking

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 Configurable Desktop

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 Service Level Agreements

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 Workflows & Approvals

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 Knowledge Management

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 Surveys

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 End User Desktop

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 Reporting

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 Alerts

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 Service Contracts

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 Mobile Desktop

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 Integration with Bomgar Remote Support Software

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 Integrtation with Microsoft Office Outlook Calendar

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 Purchasing and Billing

 

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 Change Management

 

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 Problem Management

 

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 Configuration Management (CMBD)

 

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 Service Catalog

 

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 Application Program Interface (API)

 

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For more details on these features please follow the links below:

Service Desk Edition -
http://www.isupport.com/Service-Desk-Software

Incident Management Edition -
http://www.isupport.com/Help-Desk-Software

Bomgar Remote Support Intergration -
http://www.isupport.com/products/bomgar-integration
Bomgar, the worldwide secure, appliance-based remote support leader, enables secure access and management for virtually any remote system. Bomgar is privately held and headquartered in Ridgeland, Miss.

Prices for iSupport IT helpdesk software & customer service start from £3000 for a 5 technician user plus unlimited ‘end-user' iSupport Help Desk license.

Contact Tricostar to request an on-line demo of our IT helpdesk software & customer service software followed by a free 14 day evaluation of iSupport.

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