London Borough of Ealing Chose Timebase Case Management

March 2008

The London Borough of Ealing has chosen Timebase Case Management to help them operate a new Case Management system within their Legal Services Department.

The Borough’s legal department, after a rigorous tender process, has opted for Timebase Case Management as part of a wider drive to increase the efficiency of their case management handling.

The department provides comprehensive in-house legal support to the whole of The London Borough of Ealing and therefore requires a flexible tool capable of handling and recording a wide variety of cases. The Borough, which was previously using Tricostar’s Timebase system, looked at a variety of systems which would support Legal Service’s on-going drive for smarter working.

Nick Senior, the Business Manager explained: “We looked at a variety of systems, and after a lot of consideration, Timebase Case Management was selected. We needed a system that offers a high level of flexibility including remote working, yet is intuitive to use and is backed up by solid implementation and subsequent support, Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide”

As it transpired this was well founded as contracts were signed at the end of November 2007 and by the end of March all 60 fee earners were working with Case Management on an externally hosted Tricostar server”

Jeff Lawler at Tricostar explained: “We are delighted that Ealing chose to move on to Timebase Case Management. We have worked with them for many years and over the past 3 months have worked closely with them to ensure the system was fully up and running within 12 weeks".

About Timebase Case Management

Timebase Case Management is the only working “Shared Service” Corporate IT system for Case Management software that permits different local authority legal departments to access the same system securely and confidentially and yet at the same time choose to share not only common files but common documents, procedures and workflows. The cost savings are significant.

Add on modules for Committee Minutes Management and Statutory Complaints Management are being launched in April 2008.

Timebase Case Management was developed using the hugely successful Sage CRM product as a basis and has been developed from more than 15-years experience working with legal departments. Designed as a matter management tool, it combines time and work recording with document management and flexible workflow capabilities.

As a 100% web based application, the service can be accessed anywhere with internet availability. It also integrates fully with Microsoft Outlook, GroupWise and Lotus Notes Calendaring & Mail.