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Products
iSupport® IT Helpdesk & Customer Service
Fully ITIL Compliant IT Helpdesk Software and Customer Service Software
Tricostar are the EMEA partner of iSupport Software (previously named ‘GWI Software’), providing IT helpdesk software & customer service software solutions. iSupport® (formerly c.Support), is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.
iSupport® is a flexible IT helpdesk software & customer service software solution that empowers your service organisation to deliver world class customer care. Whether you’re looking for a departmental help desk solution or an enterprise class service desk solution, you’ll find our web-based help desk software robust and adaptable enough to fulfil your requirements.
iSupport® has 2 editions:
Service Desk Edition
Incident Management Edition
Key Features
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Incident Management Edition v 10.0 |
Service Desk Edition v 10.0
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| Incident Management |
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| Asset Management |
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| Software License Tracking |
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Configurable Desktop |
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| Service Level Agreements |
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Workflows & Approvals |
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| Knowledge Management |
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| Surveys |
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| End User Desktop |
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| Reporting |
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| Alerts |
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| Service Contracts |
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| Mobile Desktop |
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| Integration with Bomgar Remote Support Software |
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| Integrtation with Microsoft Office Outlook Calendar |
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| Purchasing and Billing |
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| Change Management |
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| Problem Management |
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| Configuration Management (CMBD) |
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| Service Catalog |
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| Application Program Interface (API) |
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For more details on these features please follow the links below:
Service Desk Edition -
http://www.isupport.com/Service-Desk-Software
Incident Management Edition -
http://www.isupport.com/Help-Desk-Software
Bomgar Remote Support Intergration -
http://www.isupport.com/products/bomgar-integration
Bomgar, the worldwide secure, appliance-based remote support leader, enables secure access and management for virtually any remote system. Bomgar is privately held and headquartered in Ridgeland, Miss.
Prices for iSupport IT helpdesk software & customer service start from £3000 for a 5 technician user plus unlimited ‘end-user’ iSupport Help Desk license.
Contact Tricostar to request an on-line demo of our IT helpdesk software & customer service software followed by a free 14 day evaluation of iSupport.
Request A Demo / Call Back
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“The advantages of using [Timebase] for workflow are substantial ... our processes are always followed correctly. All the relevant documentation is presented, with information populated in all the right places... Fareeza Sheik, Epping Forest District Council
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“It (Timebase) helps us to deliver best value for council tax payers money... we are streets ahead in being able to face an uncertain future with confidence.” Sally Longmate, Suffolk County Council
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“Court Bundling has been a godsend. Without it, we couldn’t have coped with the workload and would have had to employ more fee earners” Julie Grant, Head of Legal Services, Stockton-on-Tees Council
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“By opting for an externally hosted service, we saved 50,000 at start-up and have saved 10,000 to 15,000 every year since in on-going support” Nick Senior, Business Manager, London Borough of Ealing
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“The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none.” Don Pitts, The Royal Borough of Kensington and Chelsea
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“We wanted a web-enabled system that had a centralised database, was easy to control, easy to maintain ... and worked wherever the assembly member might be.” Brian Davidge, Head of ICT and Broadcasting, National Assembly for Wales
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“We are pleased with the Court Bundling Trials and the support we have received ... We hope to realise significant savings in our consumables which will help us to sustain service levels and return better value for money” Forsyth Hill, Leeds City Council
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“The solution (iSupport) has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.” Stuart McKay, Panasonic UK
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“We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly.” Kari Jarnstrom, Uponor, Finland
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“Quite simply, iSupport is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.” Dominic Nash, Debenhams