Sage CRM Software

Sage CRM is a comprehensive, award-winning, wireless and Internet-based Customer Relationship Management (CRM) system that provides company-wide access to vital customer, partner and prospect information - anytime, anywhere.

Sage CRM is an easy-to-use, fast to deploy, feature rich, low cost of ownership CRM solution, designed to introduce the real benefits of CRM to medium size organisations. Sage CRM aggregates individual and group efforts across customer care, sales and marketing teams, making people and companies more effective in their roles. It links all departments to a single system that is deployed across an Internet architecture that inherently provides efficiencies in terms of deployment, maintenance and access.

Sage CRM allows for the pooling of all transactions and communication history into a single screen, giving you a 360 degree view of your customer.

Sage CRM can help your organisation to

Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. Armed with this customer knowledge your team can handle customer queries more efficiently, and enhance relationships. Sage CRM also lets your customers help themselves by providing them with web access to their own ‘customer portals’ which can be accessed at their convenience 24 hours a day, 7 days a week.

Manage and track every element of your campaign communication with the marketing module. View activities, objectives, leads generated and lead follow-up. This in-depth view of your campaigns allows you to eliminate the guesswork and put your company’s communication and marketing resources to their best use.

Improve Sales Force Automation with tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a snap shot of the sales cycle from first contact to final sale, allowing authorities to effectively analyse and manage the sale pipeline. Quotes and orders can be easily created and saved so they can be pulled again in the future, saving time to sell not on administration.

Tricostar are now offering LinkPoint 360, a component that extends the email integration capability of Sage CRM to include seamless, two-way integration between Lotus Notes Mail and Novell GroupWise.

Sage CRM is also available on a subscription basis from Tricostar. To request more information, a quote of a demonstration please fill out the enquiry form.

In addition to Sage CRM, Tricostar offers Sage Communicator, which integrates with Sage CRM to provide a high-performance, web-based application that allows users to create, manage and measure marketing campaigns and will extend the capability and functionality of your CRM solution.