Testimonials

The solution has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk.

Stuart McKay, Panasonic UK

We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly.

Kari Jarnstrom, Head of Business Solutions, Uponor, Finland

Quite simply, i.Support is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.

Dominic Nash, Debenhams

i.Support from Tricostar has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk. i.Support is a very attractive package in terms of compatibility and cost.

Stuart McKay Technical Support Manager for Data Droducts, Panasonic UK

i.Support has been so successful in increasing the efficiency of our support requests handling that we are using it more and more each week.

Nick Pearce, ICT Support, Gloucestershire City Council

I am proud to accept this award on behalf of all 140 members of our team. The award is national recognition for our achievements (through using Timebase) and a great way to reward everyones contributions and hard work.

Alison Donald, Project Director, Suffolk County Council RE: National Award for their Shared Legal Service

We have used Timebase for some time and we are very happy with the service and support offered by the company. We wanted to introduce a new system with wider functionality, and after looking at several other systems, we opted for Timebase Case Management because we felt it met our requirements. We were attracted by the ease of use and flexibility of the service, and we trust Tricostar to deliver this service to a high standard.

Alison Mitchell, Principal Solicitor and Assistant Head of Legal, Epping Forest District Council

We looked at a variety of systems, and after a lot of consideration, Timebase Case Management was selected. We needed a service which is highly flexible, yet easy to use and Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide

Paula Swan, Support Services Officer, Doncaster Metropolitan Borough Council

We needed a system that offers a high level of flexibility including remote working, yet is intuitive to use and is backed up by solid implementation and subsequent support, Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide. As it transpired this was well founded as contracts were signed at the end of November 2007 and by the end of March all 60 fee earners were working with Case Management on an externally hosted Tricostar server.

Nick Senior, Business Manager, London Borough of Ealing

Sally Longmate Suffolk County Council, Suffolk County Council

We [Leeds City Council] are pleased with the Court Bundling Trials and the support we have received from Tricostar in working with our IT service to launch the system onto our network. We hope to realise significant savings in our consumables from using this system which will help us to sustain service levels and return better value for money

Forsyth Hill, Change Manager, Leeds City Council

Julie Grant, Head of Legal Services, Stockton-on-Tees Council

By opting for an externally hosted service, we saved 50,000 at start-up and have saved 10,000 to 15,000 every year since in on-going support

Nick Senior, Bsuiness Manager, London Borough of Ealing

The in-house legal team at the Royal Borough of Kensington and Chelsea has used Timebase for over 11 years.... The practical and technical support from Tricostar is second to none.

Don Pitts, Business Manager, Legal Services, The Royal Borough of Kensington and Chelsea