Tricostar Partners with Bomgar to Offer Secure Remote Support

8th April 2011

Tricostar’s iSupport Customers Can Now Benefit from Enterprise-Grade Remote Support for Any Device, Anywhere

Tricostar’s iSupport Customers Can Now Benefit from Enterprise-Grade Remote Support for Any Device, Anywhere

8th April 2011, Tricostar today signed an agreement to become a referral and services partner for Bomgar, the worldwide leader in secure, appliance-based remote support solutions. Bomgar provides enterprise-grade remote support solutions that enable support technicians to securely access nearly any computer or mobile device, regardless of location, language or operating system.

With Bomgar, Tricostar’s iSupport customers now have access to a secure remote support solution that is integrated with many leading service desk platforms. Bomgar not only eliminates the need for on-site tech support visits, it significantly improves first call resolution, agent productivity and customer satisfaction.

“Bomgar is the market leader in remote support software and was the natural choice when we decided to diversify our product portfolio in this arena,” said Jeff Lawler, Managing Partner of Tricostar. “We are excited to offer Bomgar’s remote support solutions to our customer base and help them better address the tech support issues that result from increased mobility.”

IT service and support has become increasingly complex as ubiquitous computing allows end-users to be increasingly connected and mobile. To keep pace with the demand for efficient and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems and computing devices, including laptops, smartphones and tablets. Bomgar enables support reps to connect to a range of systems, on any network, without changing firewall or network settings or pre-installing client software.

“We are pleased to add Tricostar as a referral and services partner.” said Russ Duffey, vice president of strategic alliances at Bomgar Corporation. “ Tricostar’s technology expertise and customer base make it an ideal partner for us to expand the benefits of Bomgar’s proven remote support software in the IT Helpdesk and Customer Service market.”

Bomgar is an appliance-based remote support solution that allows technicians to be in more places and on more systems than possible with on-site support. The technology allows IT technicians to remotely view and control the screen of any device, anywhere—whether behind or outside the firewall—speeding time-to-resolution and improving service levels. Bomgar also provides the most comprehensive set of security features on the market to protect the integrity and security of your systems and data.

About Bomgar Bomgar is the worldwide leader in secure, appliance-based remote support solutions. The company’s award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Windows, Mac, Linux, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar’s enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.

Click here to find out more about Bomgar and iSupport.

BOMGAR Contacts:
Liz Shulof
Director of Public Relations, Bomgar Corporation
lshulof@bomgar.com
(US) 770.407.1876

Contact Tricostar directly on (UK) +44 (0)208 292 2660 or email info@tricostar.com