Tricostar Achieves 9th Major Sale of IT Help Desk Solution

14/12/2006

Tricostar, a leading developer and supplier of practical and workable browser-based management solutions, have announced the 9th major mainland European sale of their helpdesk solution, c.Support, in the last 2 years.

Scandinanvian based Metso has turned to Tricostar to supply a helpdesk solution that can handle in excess of 3000 support calls each month.

Metso, a global engineering and technology corporation serving customers in the pulp and paper industry, rock and minerals processing, and the energy industry, has decided to buy an unlimited technician and end user license for c.Support Domino. It is Metso’s first fully harmonised support model and support desk and will be used throughout their operations in Europe and the US.

Mr Lars Hjelm of Metso commented, “After careful evaluation of c.Support and other helpdesk solutions, we were impressed by the configurability, maturity and flexibility of c.Support. This solution is definitely the most comprehensive solution available and most suited to our needs.”

When commenting on why Metso chose Tricostar, Lars said “We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly.”

The helpdesk will be used to record and track IT and business process enquiries, and allow the company to monitor trends in the types of calls they are receiving and identify issues as they emerge.

Jeff Lawler, General Manager at Tricostar, added, “We are delighted to be working with Metso, particularly as it is the first time they have implemented a helpdesk solution.

“The c.Support package is incredibly configurable and flexible and ideal to meet their needs.”

The contract win is a welcome addition to other recent wins in the European market such as Fortis Bank (Netherlands) Dupont (Spain) Omron (Netherlands) Avery Dennison (Netherlands) Uponor (Finland) and World Vision (Cyprus)

c.Support was developed by American based GWI to enable organisations to run an internal or customer-facing helpdesk and is designed to fit any operation and infrastructure. The solution is now used in over 2,500 companies worldwide with over 1,000,000 users making it one of the top 10 helpdesks used globally.


About Tricostar

Tricostar is a leading developer and supplier of practical and workable web based management solutions for the public and corporate sectors. Since formed in 1989, Tricostar has gained a reputation for quality, reliability and innovation.

c.Support is just one of the specialist products that Tricostar offers to the corporate sector. The portfolio also includes; Tricostar Children’s Service Evaluation System, the web based solution, based on the Joint Area Review and Annual Performance Assessment inspection framework, that helps local authority Children’s Services departments evaluate their performance against the Every Child Matters outcomes, and Tricostar School Self-Evaluation system, that gives schools the tools they need to objectively evaluate their performance against Ofsted’s criteria.

More information about Tricostar’s products can be found on the Tricostar website.