Sage CRM Software

“When we looked at Sage CRM MME it provided us with all the basic functionality we needed but also a lot of other features we were not even aware existed and all at an extremely good price that equivalent CRM packages were not even close to matching.”
Mark O'Connell, Marketing Manager, BDO Simpson Xavier, Limerick.

“Where Sage CRM MME stood out was that, as a web delivered product, it had an interface with which our users would be familiar and would only require a single implementation. This architecture also had positive implications for scalability, which suited our company during the rapid growth phase.”
Adam Pope, Manager IT Sales and Marketing, Insight Investment, London

What is Sage CRM?
What will Sage CRM do for my business?
What will Sage CRM do for my Sales Users?
What will Sage CRM do for my Marketing Users?
What will Sage CRM do for my Customer Service Users?

What is Sage CRM?

Sage CRM is a comprehensive, award-winning, wireless and Internet-based Customer Relationship Management (CRM) system that provides company-wide access to vital customer, partner and prospect information - anytime, anywhere.

Sage CRM is an easy-to-use, fast to deploy, feature rich, low cost of ownership CRM solution, designed to introduce the real benefits of CRM to medium size organisations. Sage CRM aggregates individual and group efforts across customer care, sales and marketing teams, making people and companies more effective in their roles. It links all departments to a single system that is deployed across an Internet architecture that inherently provides efficiencies in terms of deployment, maintenance and access.

Sage CRM allows for the pooling of all transactions and communication history into a single screen, giving you a 360 degree view of your customer.

What will Sage CRM do for my business?

Improve Sales Efficiency
Sage CRM MME provides tools that help sales professionals find and retrieve  vital information quickly and easily. Sage CRM MME provides a snap shot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage the sales pipeline. Quotes and orders can be easily created and saved so they can be pulled again in the future, saving time to sell not on
administration.

Manage and Track Campaigns
View activities, objectives, leads generated and lead follow-up. You can drill down to specific activities within a campaign including communications, opportunities, responses, budget, actual cost and list of prospects. This in-depth view of your campaigns allows you to eliminate the guesswork and put your company’s marketing resources to their best use.

Improve Customer Relations
Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience whilst improving job satisfaction

What will Sage CRM do for my Sales Users?

The Every Day Tools for Effective Selling
Sage CRM MME provides organisations with the tools needed to sell more effectively. It is an easy-to-use application that provides thousands of sales users ever day with instant access to diaries, accounts, reports, pipelines, contacts, and call lists - in short everything sales people need to get their job done. For an organisation all this information is rolled up, tracked and reported on, giving continuous, meaningful and accurate reports on just how a sales organisation is performing.

Maximise Sales Effectiveness
Sage CRM MME helps organisations to grow revenue more quickly, as it provides sales professionals with the tools to focus on the right deal at the right time. In addition, Sage CRM MME provides a snapshot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage the sales pipeline. Access is given to the purchase history of every account so you can see what they bought and when. This allows purchase patterns and preferences to become clear allowing for greater certainty that the value of each deal is being maximised. This also helps build relationships as discounts can be checked and given without delay for regular customers.

Manage Sales Groups More Effectively
For sales management, Sage CRM MME delivers the reports every hour, every day, that lets you know how the team is performing, who’s winning and who needs help. It eliminates the shocks and surprises that can destroy a good quarter. It allows you to organise teams and schedule calls with simple point and- click technology that co-ordinates and fills diaries. It allows the sales and lead processes to be defined by you to suit your business. It brings control to your fingertips allowing you

What will Sage CRM do for my Marketing Users?

Benefits for Marketing
Sage CRM MME provides powerful tools for managing, tracking and analysing targeted marketing campaigns. It is an easy-to-use application that provides hundreds of marketing users every day with the tools to target the right customer at the right time, eliminate guesswork and put your company’s marketing resources to their best use. Assign, schedule and track marketing activities and view every detail of each campaign at a glance.

Build a Detailed Profile of your Audience
Sage CRM MME enables you to build up a detailed profile of your customers and prospects over the course of the relationship. Lists can be assembled based on multiple criteria from your database, responses to campaigns can trigger sub-lists for the next stage of the campaign with successful responses moved to sales and non-responses kept on a reminder list or removed if so requested. This information can be stored, reported, and segmented for future campaigns.

The Every Day Tools for Marketing Evaluation
With Sage CRM MME you can view your campaign status at any time and evaluate return on investment (ROI). Analyse marketing campaigns by lead source or evaluate other important campaign details by using sophisticated, user-friendly tools and reports. Sage CRM MME not only tracks response rates, it also lets you match sales revenues to specific campaigns, providing immediate cost vs sales analysis data.

Manage Your Marketing Mix
Sage CRM MME enables you to manage and track every element of your campaign. View activities, objectives, leads generated and lead follow-up. You can drill down to specific activities within a campaign including communications, opportunities, responses, budget, actual cost and lists of prospects. This in-depth view of your campaigns allows you to eliminate the guesswork and put your company’s marketing resources to their best use.

Control Your Telemarketing Campaigns
Sage CRM MME provides telemarketers with the tools they need for effective telemarketing. Calls can be automatically scheduled for the telemarketers and the outcome of the calls can trigger the development of the next stage of the campaign. Details of calls can be saved and shared throughout all departments for future reference. Call length and outcome recording capabilities are built in, plus a connector to CTI allows all the call automation and recognition tools that your company has to be integrated into your CRM solution.

What will Sage CRM do for my Customer Service Users?

The Every Day Tools for Customer Service
Sage CRM MME gives customer service staff the tools to develop real, lasting and beneficial relationships with customers. There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit centre than in customer service. It is with this in mind that Sage CRM MME was built to deliver the functionality, the cost of ownership and the ease of use to the middle market so that service excellence can be at the heart of everything.

Resolve Customer Issues Efficiently
Sage CRM MME provides customer service professionals with the tools they need to make their job simpler and more effective. With Sage CRM MME you can keep track of every customer interaction allowing your customer service teams to have the most up-to-date and complete customer information at their fingertips – information which helps them effectively and efficiently resolve service issues and creates cross-sell or up-sell opportunities.

Empower Your Customers – Offer Multiple Channels
Sage CRM MME lets your customers help themselves by providing them with web access to their own ‘customer portals’ which can be accessed at their convenience 24/7. These password protected self-service areas on your website allow customers to log queries, make service requests, view the status of existing or past requests – anything that they would find useful. This customer self-service area on your website can be easily customised to incorporate the look and feel of your company website, ensuring that your company’s brand remains consistent through all customer touch points.

Find the Right Information Quickly
Sage CRM MME allows for the pooling of all transactions and communication history into a single screen. Sage CRM MME gives customer service professionals a 360 degree view of customers. With user-friendly tools they can access relevant customer data including purchases, call and escalation histories, interactions, e-mails and documents sent and received. All this customer information is stored in one central location allowing customer service professionals from any office location to access and share vital customer information. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience.


Pricing
Typical Pricing for 10 User Licenses UNDER £6,000

Sage CRM: Features & Benefits