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"The solution has enhanced the professionalism of our service and the consistency of information to customers by keeping our customer-facing staff and engineers up-to-date on queries reaching the help desk."
Panasonic UK, using c.Support "We wanted to have a European partner with a deep understanding of incident management and different underlying technologies, Lotus Domino in this case, and Tricostar fitted these criteria perfectly."
Kari Jarnstrom, Head of Business Solutions at Uponor, Finland |
Key Product Features at a Glance
Case & Matter Management
Can be used for traditional file management or automated high volume processes
Real Time and Retrospective Time Recording, with pause & interrupt facilities
Flexible and automatic time recording options reduce time spent time recording
Document Management & Production and Record Management
TCM comes inbuilt with a document template library and both document and record management
Full Customer Relationship Management System (CRM)
Collect and store any information that is useful on your clients, contacts and their relationships
Workflow tools to create and automate processes
The combination of a graphical user interface and wizard allows the quick and speedy production of both simple and complex workflows along with a library of over 20 key local government workflows
Assists in attaining or maintaining Lexcel accreditation
Automatic reminders for file and management review along with automated conflict checking and client acknowledgement are just some of the features to assist you
Fully featured Court Bundling module
Creates significant time savings and supports accurately collated output for that court bundle production
Manage all your communication with your clients in one place
Store any type of communication or file and at a press of a button sort and find that one critical email
Complete Email & Calendaring integration with MS Outlook, Lotus Notes & Novell GroupWise
2 click integration between TCM and your Outlook mail box
Reporting & Client Billing
Simple to use reporting module with hundreds of pre existing reports
PDA Access and 100% web browser based application
Access your case file and time record using a PDA or from any remote location
Customer Service & Marketing Modules available
Add additional value to your application with these integrated modules
Granular Security Model
Allows TCM to be used in a consortia where a group of legal’s departments can share key components or define what an individual fee earner can see on a specific screen
Multilingual
Timebase Case Management can be accessed simultaneously by different language groups. However this is not restricted to international languages; Timebase Case Management has the ability to be accessed by departments who use different nomenclature but see the same data, in a departmental language they understand.
Integration
Published API that allows integration with any 3rd party system
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